Shipping & Returns

Shipping

1. WHICH COUNTRIES DO YOU SHIP TO?

Due to the ongoing Pandemic, Hijabnisa is serving to the following 32 countries at the moment. We are working on expanding our deliveries in the remaining countries soon InshaAllah. 

The countries we are serving currently are Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, South Africa, Sweden, United Kingdom, United States.

2. HOW LONG DOES A DELIVERY TAKE?

The delivery time differs based on the country of delivery and the shipping service selected.  Due to COVID 19 delays, it might take 10 to 15 working days to most of the countries. You can find the exact Estimated Delivery Time at "Orders" on the website. We deliver all your orders by Express Shipping.

Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

3. WHEN WILL MY ORDERS BE SHIPPED AFTER PLACING THE ORDER?

All orders are dispatched within 24 hours.

You can check the estimated time of delivery from the "Orders" section on the website.

4. WHAT ARE SHIPPING CHARGES?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

 

Returns

1. WHAT IS YOUR RETURN POLICY AND PROCEDURE?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 15 days from the delivery date in a condition that is suitable for resale. 

  • - Item must be unwashed, unworn and have no traces of perfume or deodorant.
  • - Item must be in the original packaging with price tags not removed.
  • - The shipping cost is non-refundable.
  • - Products on Sale with 30% or more discount cannot be refunded but only exchanged.
  • - The Free Shipping offer will not be valid for the exchange orders.
  • - Items in the Clearance section with more than 60% discount are final sale - This means you cannot return or exchange.
  • - Return Item must be shipped within 3 working days of refund/exchange approval.   

2. HOW TO START THE RETURN PROCESS?

You can start your return process from our RETURNS section after logging in to your account.

3. WHO PAYS THE RETURN'S SHIPPING COST?

Please note, you'll need to cover the return postage costs. Returns can be sent via your local post office/ courier service of your choice.

4. WHAT IS YOUR RETURN PROCESS?

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

For Credit Card Customers, the refund will be transferred directly back to the bank account that was used for purchasing.

For Paypal customers, refund will be sent back to your Paypal account that was used for the purchase.

5. HOW CAN I TRACK MY RETURNED ITEMS?

Once we receive your returned items, you will be informed by either email or SMS immediately

 

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